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Return Policy


A valid proof of purchase is required for any return.

Any product (excluding gift vouchers/gift cards/digital downloads) may be returned for refund or exchange within 3 days of the purchase date, providing that the seal remains unbroken.

Faulty software, where the seal has been broken may be returned up to 3 days after the dispatch date or 7 days if Preowned.
Faulty hardware and accessories may be returned up to one week after the date of purchase.

Hardware or accessories may be opened for the purpose of inspection (but not used) and may be returned for refund or exchange within 7 days of the dispatch date. After received 48 hours Please note that hardware must contain every component part (cables, memory sticks etc.) before it can be accepted as a return.

Please note items bought in ‘bundle deals’, such as 2 for AED 199 or hardware and software packs, if returned separately, will result in the full price being charged for other items in the special offer – and the refund adjusted accordingly. This includes any digital/download products that are included in bundles, including download copies of games and movies.

Please allow 10 working days for us to process your returned item and refund your account.


Customer has various options to get their product like

  1. Store pick up – Customer can buy online or check the product online, then come to gameszone store and get same item with the same price.
  1. Delivery – Or customer can get delivery of the product at their doorsteps (only in UAE).