Frequently Ask Questions (FAQ)

Here you can find answers to questions frequently asked.


What are the products available Instantly after purchase?
All product title ending with “Instant Delivery” are available instantly after purchase, please click here to view all digital products.

Where I can get the code for Instant Delivery?
You can get the code under Customer Dashboard › My Digital Order

Please note: You will get code(s) Instantly for payments done with 3-D Secure debit/credit card. If the debit/credit card you used to purchase is not 3-D Secured – we will review your payment and generate the code manually within 1 working day. Also, you need to verify mobile number in order to generate the code.

What is the daily limit?
The daily limit is AED 1,000 – if you want to increase the daily limit please email us at

  • All orders above AED 1,000 – we will review your payment and generate the code manually within 1 working day.

What payment methods are accaptable for Instant Delivery?
We only accept credit/debit card payments for instant delivery.

  • Cash on Delivery / PayPal orders are not eligible for digital deliveries
  • We do not offer Return or Exchange on any digital products

How to redeem code?
You can find redemption instructions here…

Our delivery timeframe is as follows:

  • Dubai & Sharjah: 3 to 5 working days
  • Other Emirates: 4 to 7 working days
  • International: 10 to 15 working days

All orders will process and ship from Sunday to Thursday. Orders placed on Friday & Saturday will be processed and/or shipped the following business day. We will not be processing or shipping orders on Weekends and Public Holidays according to UAE.

Please Note:

  • International deliveries timeline also depends on custom clearance in destination country.
  • Order processing may delay if the product(s) has to be arranged from store.

About Customs, Duties and Taxes:
All international orders shipped may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be fulfilled by the recipient; has no control over these charges, nor can Games predict what they may be.

Note: The Courier company has delivery service within Major City limits. Any territory beyond the city limits will fall outside the delivery parameter, please check complete list for UAE 

A pre-order is an order placed for an item which has not yet been released. The idea for pre-orders came when people found it hard to get popular items in-stores due to their popularity.

When an item opens for Pre-Order, we include our best estimate of the availability date. We will always do our best to meet this date. However sometimes production and shipping schedules change, which means we need to update the timing accordingly.

Note: Your credit card will be charged immediately once your Pre-Order is submitted.

We ship to Bahrain, Egypt, Jordan, Kuwait, Lebanon, Oman, Saudi Arabia & United Arab Emirates.

You will receive an email acknowledgement containing the order reference number and details of your purchase or you can login to find all of your successful orders under your Account dashboard > My Orders.

Note: Please also check your Spam/Junk folder.